Shipping & Returns

Effective date: October 4, 2026. Last updated: October 4, 2026.

Scope and customer rights

This policy covers merchandise purchased from Land Cruiser Heaven LLC (“LCH”). Vehicle purchases, shop repair work, restoration projects, and project deposits are governed by their applicable written agreements rather than the standard-stock merchandise return rules below.

This policy applies prospectively to purchases made on or after its effective date. It does not retroactively reduce rights or commitments associated with an earlier purchase. Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.

Shipping, lead times, and delivery

Shipment information: Shipping charges, available services, and any stated lead time are provided in the product listing, checkout, or written order confirmation. Production time, order processing, and carrier transit time are different; a faster carrier service does not itself shorten a custom product’s production time.
Special handling: Engines, large assemblies, and other oversized items may require freight shipping or a separate shipping quote. We will disclose additional shipping charges and obtain your agreement before proceeding with those charges.
Custom products and backorders: The shipment timing disclosed for your particular order applies. We will not treat an estimate as permission to delay an order indefinitely.
Delayed shipment: If we cannot ship within the stated shipment period, or within the applicable legal period when none was stated, we will provide the required delay notice, revised timing when available, and cancellation/refund options. We will obtain consent to a delay when required. A cancellation or refund required by law is not subject to our change-of-mind restocking fee or custom-order restrictions.
International orders: Import duties, taxes, brokerage charges, and destination restrictions may apply. Unless your order expressly includes those charges, they are your responsibility. Please confirm destination requirements before ordering; contact us if a shipment encounters a customs issue.
Delivery issues: Check your shipping address before submitting an order. If a shipment is missing, misdelivered, visibly damaged, or incomplete, contact us promptly so we can investigate and assist. Carrier or customs involvement does not eliminate any responsibility or remedy imposed on LCH by applicable law.

Standard-stock returns

For a change-of-mind return, request return authorization within 30 calendar days after delivery. Eligible standard-stock merchandise must be unused, uninstalled, complete, and in its original packaging, with included components, instructions, and accessories.

Authorization: Contact LCH with your order number, the item, and the reason for return. Wait for written authorization and the correct return address before shipping. An authorization allows inspection; it is not a promise that an ineligible or materially different item will be accepted.
Restocking fee: Approved change-of-mind returns carry a 20% restocking fee, calculated on the actual purchase price of the returned merchandise after discounts, excluding tax and shipping. For example, an eligible item purchased for $100 has a $20 restocking fee and an $80 merchandise refund, with any applicable tax adjustment handled separately.
Shipping charges: For an eligible change-of-mind return, you pay return shipping. Original shipping charges for a shipping service already performed are not refundable, except where law requires otherwise. We do not deduct a hypothetical shipping charge that was never charged to you.
Packaging: Follow the return instructions and package the item securely. We recommend a trackable service and appropriate insurance. Contact us before sending freight, hazardous materials, or unusually large items.
Inspection and refunds: We will inspect the returned item and explain any eligibility issue or proposed deduction. Approved refunds go to the original payment method where possible, including applicable tax adjustments, and are issued promptly after inspection and within any legally required period. Your payment provider may take additional time to post the credit.

The 30-day change-of-mind window and unused-condition requirements do not determine whether you have a separate defect, warranty, incorrect-item, or other legally protected claim.

Custom, made-to-order, and special-order products

You may cancel a custom, made-to-order, or special-order purchase before production begins or we commit to non-cancellable sourcing for your item. This includes custom leather seat covers. Contact us as soon as possible; we will confirm the order’s status.

Once production has begun or a non-cancellable supplier commitment has been made for the item, we do not accept change-of-mind cancellations or returns. Before that point, an accepted cancellation will receive a refund of the prepaid amount for the cancelled item and any associated shipping not performed, without the 20% restocking fee.

These restrictions do not remove remedies for defective goods, goods that do not match the agreed specifications, an incorrect item supplied by LCH, or cancellation/refund rights required by law, including applicable shipment-delay rights.

Other return limitations

Used or installed merchandise: Not eligible for a standard change-of-mind return. Report suspected defects through our warranty process.
Opened fluids and consumables: Not eligible for change-of-mind returns.
Clearance or final-sale items: A change-of-mind exclusion applies only when it was disclosed before purchase.
Core returns: Core eligibility, condition, deadlines, shipping, and credit amounts follow the specific product’s disclosed core-return terms. A core return is not a standard merchandise return and is not automatically subject to the 20% restocking fee.
Order changes or cancellations: Contact us promptly before shipment. We will confirm whether a standard-stock order can still be stopped; if it has shipped, the applicable return process applies. Custom orders follow the rules above.

Incorrect, damaged, or defective items

Contact us promptly with your order number, a description of the problem, and photographs when practical. Keep the packaging and do not install a visibly damaged or incorrect part. Do not continue using an item if doing so could create a safety risk or cause further damage.

For a verified LCH fulfillment error or defective item for which LCH is responsible, we will arrange an appropriate correction and cover reasonable, necessary return shipping. We do not charge the 20% change-of-mind restocking fee for those remedies. For transit damage or loss, we will help resolve the claim with the carrier and provide any remedy LCH is required to provide; a carrier claim is not a substitute for your legal rights against LCH.

Please contact us before arranging replacement purchases, repairs, or unusual shipping expenses so we can agree on a solution. This request does not waive any rights you have under applicable law.

Contact Land Cruiser Heaven LLC through our Contact Us page, email [email protected], or call 1-888-377-0710. Our business address is 219 Frederick Street, Hagerstown, MD 21740; obtain return instructions before sending merchandise to this address.

See our Warranty and Disclaimers for warranty claims and our Terms of Service for broader website and transaction terms. No general policy language overrides applicable non-waivable consumer rights.